Contact Us
Got a question about how we rank anonymous crypto casinos, want to flag something we've missed, or just need a point in the right direction? This page explains how to reach the team at BTC Casinos and what kinds of enquiries we're best placed to help with.
We're an independent comparison and review site — we don't operate a casino, accept deposits, or process any payments. For account, payment, or bonus issues at a specific site, you'll need to contact that casino's own support team directly.
What We Can Help With
- Questions about our reviews and rankings — how we scored a site, what methodology we used, or why a casino appears where it does in our list
- Corrections and factual updates — if you've spotted something that looks wrong or out of date in one of our write-ups, we want to know
- Editorial enquiries — press, partnerships or content collaboration requests
- Affiliate and commercial enquiries — operators or agencies wanting to discuss how this site works commercially
- General feedback — something we should cover, a question the site doesn't answer, or a user experience issue
How to Reach Us
The best way to get in touch is by email. Send your message to [email protected] and a member of the editorial team will aim to respond within two to three business days. We read every message, though volume means we can't guarantee a personal reply to every enquiry.
Please include as much context as you can — the page or casino you're asking about, the specific issue, and your contact details — so we can come back to you with something useful rather than a holding reply.
What We Can't Help With
Because we're a review and comparison site, not an operator, there are some things that sit outside what we're able to do:
- Resolving disputes with a casino over a withdrawal, bonus, or account closure — you'll need to raise those directly with the site, and if unresolved, with its licensing body (typically the Curaçao Gaming Authority or Anjouan regulator)
- Legal or tax advice — US players are generally liable for tax on gambling winnings and crypto gains; please consult a qualified tax professional for guidance specific to your situation
- Recommending a casino for a specific state — availability of offshore crypto casinos varies by state, and we're not in a position to provide legal opinions on your local laws
- Account verification or KYC support at any of the casinos we review
Responsible Gambling Support
If gambling is causing harm to you or someone you know, please reach out to a professional support service rather than waiting to contact us. The National Problem Gambling Helpline is available 24 hours a day, seven days a week:
Call or text: 1-800-GAMBLER
It's also worth reading our responsible gambling guidance, which covers tools, support organisations, and practical steps for managing play safely. Offshore crypto casinos may not offer the same self-exclusion or player protection tools as state-regulated operators, so knowing where to turn independently matters.
About This Site
BTC Casinos is an independent platform researching and comparing crypto casinos available to US players. Our editorial team reviews sites on factors including coin support, payout speed, anonymity, licensing, game selection, and bonus terms — and we disclose where commercial relationships exist. Commission from affiliate partnerships does not determine rankings or ratings. You can read more on the about us page.
All content on this site is intended for adults aged 18 or older (21 or older where required by applicable state rules). Gambling involves real financial risk. Never bet more than you can afford to lose, and be aware that cryptocurrency values can fall as well as rise — funds held in crypto carry price volatility risk independent of any game outcome.
For our full editorial policies and terms of use, see our terms and conditions.